The lady at the register, and the owner were very helpful and nice.
Andrew S
Black River Kwik Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, VT 05156
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I didn’t enjoy the customer service experience. The person at the gas station had to call someone from U-Haul and then do it all by phone and no one told me that when I return it that Inhave to go inside so that it can be tagged and then put in the key box. I just followed what the app told me. So better communication about how to turn in the equipment should be stated before customers leave with equipment.
Gary CSecond rental I've had in 6 weeks and woman was extremely rude. Refused my truck return first time and gave us another hassle dropping trailer off.
Leslie RThe brakes on the trailer weren't working well. Hydraulic fluid was leaking
JEANIE WMy drop-off experience was very disappointing. I asked for help removing the tow dolly strap because I had already tried and could not do it myself. The employee who came to assist did not seem properly trained and appeared to be tightening the strap instead of releasing it. I only mentioned the release lever because I had just looked it up on YouTube, not because I knew how to do it myself. When I returned the key, the supervisor questioned why I had asked for help if I “knew how to do it,” which I felt was unfair and unprofessional. I was paying for a service and simply expected basic assistance and respectful treatment. I returned the equipment in good condition and even with extra fuel, but I was not satisfied with the customer service at this location
owen a