If you are going provide a service you should be educated on that service. I had ordered a furniture dolly, the location did not have the dolly. They sh9ukdnt be an option to rent if they aren't at the location pick up. Also went to return the dolly and the store wasn't even open. Uhaul said they should open at 9, online said they open at 10, guy showed up at 10:20. Wasted an hour of my day and on moving day an hour is a lot of time to he behind.
Keri Y
Victoria Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St. Catharines, ON L2T3J9
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Customer Reviews
- 2.0 Average Customer Rating
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Van should be cleaned inside. Floor/seats were dirty with debris. Windows should also be cleaned. If I had the van for a longer period of time I would have done this as a courtesy. Pick up time was for 10:00 but the attendant running the store did not arrive until 10:15. With the paperwork I lost a hours time. She did apologize. Evening return was easy and the Fellow running the store at that time was very friendly and helpful.
Deborah CImprove training for the vendors who give out Uhaul keys. I was forced to check in online as the person did not know how to operate the POS.
Neel KSo, when I reserved it online my total for 3 hours was 40$ , when I came to pick it up lady mention that she doing it first time and not sure what to do, so she added me a safety, then I said I don’t need it, somehow I was charged 67.29 and I drove 11km only and returned 20 minutes earlier. Please figure out something because it’s not normal, it’s clear scam
Alexey SJarsh was really nice and helpful!
Brian L