The app didn’t work for check in so I had to go inside. The system was slow inside too and it took about 20-25 minutes before I could even get the truck. Then I couldn’t even upload pictures of the condition of the truck. The mileage they provided on the sheet was off by about 10 miles so I ended up paying more than I should have. The gas tank was also at 1/4 of a tank and not 5/8 like they claimed. So I ended up having to put more gas than I should have into it too. The truck itself was in poor condition. The handles inside were almost ripped out. The visor was coming off. The drivers door had to be slammed extremely hard to close. The headlights were glitchy and flickered. The light inside the back area barely worked and would constantly go on and off. The truck made clicking noises whenever you turned sharply. The gas tank lid kept coming loose and threw an error on the dash. This was by far the worst U-Haul truck I’ve driven and it probably should be taken out of commission. I also feel like I was cheated out of about $25 dollars by the inaccurate measurements of the gas and mileage. I have a photo of both from when I picked it up but the app wasn’t working to upload them to verify, this was an extremely frustrating experience.
Curt S
Greenoaks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Starkville, MS 39759
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Kim was wonderful to work with!!
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Michael FPick up and drop off was outstanding!
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