I had originally reserved a trailer a week or more in advance at the main UHaul location in Statesville. You website indicated they had the trailer I wanted. One day before our trip I received a call that informed me they did NOT have a trailer and they provided me with another location. On arrival there - THERE WAS NO UHAUL ! We called the number and they informed us they had moved down the street months ago but Uhaul never updated their address. On arrival the first trailer we tried - the safety chains would not fit on my car. I've towed many trailers and never had an issue with safety chains. We finally found another one with cables and larger hooks. The staff was helpful hooking up trailer. Location was a bit tight and difficult to navigate / turn around with trailer.
brenda P
Keep it Clean Total Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Statesville, NC 28625
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Customer Reviews
- 4.0 Average Customer Rating
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The drop off was terrible. The address in the U-Haul system was incorrect, drove out of my way to get there just to find it was a vacant building. Had to call the 800 number to get the correct address, had to double back several miles to find it. Also unclear why the two U-Haul locations within 2 miles of my house were not even an option as a return location.
DOUGLAS SCame and was able to get the trailer that we needed. Jeff was very nice and laid back and was very helpful. I will definitely keep this business in mind when I need to rent something again. Thank you for all your help!
Paul BThe gentleman that was working was very nice and helpful and in my opinion, went above and beyond.
TINA KLocation was closed when I dropped off after hours. Watchman was helpful
ROBERT L