No one was present at location. We could not get into lock box to get key. After repeated phone calls and texts to the business owner and repeated calls to Uhaul and being put on hold up to 25 minutes four different times we were able to pick up the truck TWO hours after we arrived and while we had people we were paying at the house to help us move.Wayne B.
Explicit Customs Auto LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Stockbridge, GA 30281
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- 3.5 Average Customer Rating
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Owner or worker was not present at the location, company had a note on the window that says "we are in the back" call the the # and they wasn't there saying they didn't get no message so we waited for them to come out to give use the key! So unprofessional with getting the keys and getting are truck took over a hour! Never again at this location!Lavelle M.
The rental process was very confusing. I was supposed to receive a pickup code but didn't know that and didn't get one. After the rental, I was charged an extra day because I had supposedly returned the truck an hour late. I actually returned it two hours early. I was also charged for insurance I didn't authorize. The extra charges were reimbursed when I called the main office, but this was a very unsatisfactory experience. I have greatly abbreviated this incident, but you get the idea.Tim B.