Excellent rental experience as always with this location,
ROBERT W
Midgard Self Storage Sugar Hill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar Hill, GA 30518
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Drop off was after hours, so no personnel available to help
Candice FMy brother Roy and myself Carolyn, had the most amazing moving experience ever, all because of the team @ uhaul located at 130 Peachtree ind Blvd sugarHill ga. They were so kind, proffesional and knowledgeable. It was a real pleasure to do business with them. They made our move stress-free I recommend this location highly.
ROY DThe virtual assistants are basically useless. First, don't waste your time filling out information online. We were told it's all needed to pick up a vehicle, but we spent over 30 minutes telling the virtual assistant all the information. This includes telling them the credit card number, date, and security code. Why doesn't uhaul have the advanced technology to read the card directly like every other company? Second, when we returned the truck a few hours early we were told everything is complete. The next day we received a message the truck is overdue. When we complained they explained the virtual person can't return the truck. They tried to charge us for 2 extra days. (Yes, the truck was sitting on the rental lot and the keys were put in the drop box) Third, the truck we received isn't being maintained. The parking brake release lever is falling off. The side door release doesn't work. The inside wasn't cleaned from the previous rental. Worse, the left rear turn signal doesn't work. I did not feel safe in the truck. When we tried to let the virtual assistant know about these issues, they told us there's nothing they can do. They even told us they can't add a note to the vehicle or the rental contract about the problems. Apparently, they don't care. The hours open are posted, but we need to know when real people are available. Do real people even work at uhaul anymore? Uhaul charges less than Home Depot for a truck rental, but obviously you get what you pay for.
Scott SThe equipment was clean but it did have a check engine light on and low tire pressure light on during the entire rental.
THOMAS G