To preface, I reserved this truck 2 weeks in advance to a location less than 5 mins away from me in Kirkland. I found out the evening before my pickup through the app that 1. the truck was going to be at a location 45 mins and 22 miles away from me. 2. even though I reserved it for 7am remote pickup, it would be available at this location which does not allow remote pickup and I had to wait till 9am when they opened so personnel could hand me the keys. (per the representative I had a call with.) When I got the truck, it smelled like someone had smoked in it, and it smelled like wet dog (also had dog fur everywhere). Amazing condition to get the truck in ready for 5 hour drive.... not. Overall, this was the absolute worst experience I have ever had with U-Haul, and it did not help with my already stressful move out of my apartment. I am still waiting on a manager to call me back, where I hope I will get a partial refund from my $850 move from Seattle to Idaho.
Nick K
Mountain View Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sultan, WA 98294
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Customer Reviews
- 3.0 Average Customer Rating
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The vehicle was very bad and it was unclear what to do after I found the vehicle. The truck was not in the best shape and had broken charging ports and did not drive smoothly, contrary to my past rentals. Signage’s for pickup and drop off are needed. The parking area is such that it’s impossible to get pics of the truck without driving it out some way at the time of pick up and return. This was a very difficult and uncomfortable experience
AMOGH GGetting the vehicle was easy, the people were polite and moved fast. Vehicle was clean and a decent amount of fuel. 10/10 would use again.
Darren HThe process was very easy.
MICHAEL LPartial Refund for early drop off
Raven R