The Uhaul representative wasn't there, I had to spend 30 minutes on the phone trying to get a key. The Uhaul was filthy and had trash all in the trailer of it. I returned it with just as much gas that it had in it when I picked it up, and was still charged for fuel. It was a terrible experience all the way around, and IF I ever move again, I'll be looking at other companies instead.Michael Z.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Summerdale, AL 36580
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- 2.0 Average Customer Rating
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This location was ok. This review is not for the location but uhaul itself. The issue I have is that uhaul initially sent me to a location that doesn't exist. I'm also curious as to why I was asked to drop the uhaul off at a location 20 miles further away than the closest uhaul facility. If I'm unloading in a zip code with , I would learn, 3 other UHaul dealers, why send me 20 miles away? From a logistics standpoint this made no sense. Uhaul needs to get their act together before I use them again. I'll deal with a less convenient and more expensive company before I go through that hassle again.John A.
no one showed up and my reservation had to be moved after we waited and waited.Linda D.
This is a convenience store, with 1 clerk, running a convenience store. UHaul is an after thought there. Clerk added Safemove to my rental w/o my permission. Email bill reply bounced. Mad at UHaul for overcharge.David G.
There was no one there to help and I had another location reserved and it was changed. Then the equipment I asked for was not in the truck and had to go to the original location I had booked to get the equipment. Was not satisfied either the pickup and the drop off could have been better!Timothy V.