Very efficient pick up and drop off process
VIVIAN K
Sound Worx
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Summerville, SC 29483
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Customer Reviews
- 4.0 Average Customer Rating
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Drop off location was not open at the time even though it was open per google
Natasha HNo help with booking or unhooking the trailer.
MATTHEW RThe co owener at this facility is to most rude and unprofessional individial I've ever met and definitely does not dislay the values that one would expect respresenting UHaul or it's brand. There was obviously some misunderstanding of the mobile check out procedures. I basically followed the instructions that were given to me to check out a tow dolly. I took a photo of the front and back side of my drivers license, signed the documents and provided my credit card information for billing. I thought I was good to go and took the dolly. This guy called me the next day and straight out the door, accusing me of being a thief and that he should call the police becuase I came onto his lot and stole his equipment after hours. I told him that I was understanding that I thought I did everything correct and this is why I took the dolly. Anyways ... he hurled some profanites at me and hung up the phone on me. I called him back but, he didn't answer. Luckily he didn't becuase, I was pissed and was going to let him have it. I called back again and, spoke with another individual that worked there on Sundays. He calmed the storm. He explained the procedures to me and at the end of the conversation, it was obviously a big misunderstanding. I planned on calling UHaul corporate office and reporting this individual but, I've been so busy that I basically didn't have the time. If there is someone from Corporate that wants to reach out to me so, I can file a formal complaint on the co-owner of this facility, feel free to do so. This individual definitely does not represent Uhaul in an expected professional manner.
Lyndon DOverall the location just seemed sketchy. Not somewhere I would send a girl to make a pickup at.
Brooks B