It was super fast and easy to drop off my equipment. However when I went to check my receipt that evening I see that they charged me over double what I had initially paid. Even though I purchased 100 extra kms (giving me over 800kms in total and my trip was 700 something) and put in 50kms more worth of gas into the UHaul (by mistake, they do not give you any type of reimbursement for that, which I asked about when I dropped it off and they said they would see what they could do…I would have just kept the truck and driven it with the nice AC for a while if I had known you get nothing back) turns out they had put that I had driven over 1000miles instead of 700 something kms….I had to call customer service and open a dispute. I guess they realized the next day what had happened and I was refunded the extra money they charged. But I don’t see that money for 3-5 business days. That could really hurt someone that needs that money immediately. And nothing in return for having this inconvenience not even a discount for next time lol. Customer service is really dead.
Tara J
Fin And Furn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3V3J6
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Customer Reviews
- 3.0 Average Customer Rating
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My only complaint is that I couldn't pick up the trailer where I had booked it. And the fact that no one informed me of this at any point until the day before. This added 2 hours to my day and was most inconvenient.
JOSEPH HVery difficult to figure out where the entrance was. There was a U-Haul banner but nothing that said Finn and Furn. It is a tile warehouse.
CATHERINE CWorst customer experience of my life
Lesley ACan’t think of anything
ROBERTO C