The keys were not located in any of the lock boxes, and the lock boxes were all unlocked. The main business building at which the U-Haul location was (i.e., The Produce Shack) did not have any customers working, and all U-Haul customer service reps were of no help. I ended up going to the secondary building of the same company where two workers were. When speaking with one employee, I noticed all the U-Haul keys were on the counter. After talking with them, they gave me the key to the truck. The whole process was so backwards and frustrating, especially after traveling 1.5 hours to get to the location. It was even more difficult due to being in a rural area where it seems like the company upkeep is minimal to nonexistent. The truck itself was in good condition and had no problems with the actual driving and delivering.
Aaron W
The Produce Shack
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sutton, WV 26601
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Customer Reviews
- 4.0 Average Customer Rating
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Ramp was bent and a little difficult to traverse with own personal dollie. Other than that not bad
JOSHUA JDidn't get what i paid for, no help to hookup was not told what ball size, had no lights or signal lights .puner was not around to help.we were on a time slot for our pickip.aftet we got back i repaired the trailer lights and returned the unit This crap.will never use u haul again Plus never got a refund for the equipment I paid for.
GEORGE MReally good experience.
kevin cEverything was perfect!
Heather R