I reserved a moving truck and added 2 dollies to my order, but when we picked up the truck, neither dolly was inside. Because of that, we had to drive extra mileage to a separate local store to pick up an available dolly, which delayed our move and created extra stress since we had a limited loading dock window. The return process was also confusing. When we called customer service, we were told we needed to return the extra dolly to the location where we picked it up in order to avoid a wrong drop-off fee, while still returning the truck to the original/separate drop-off location. This meant additional driving, coordination, and confusion on an already stressful moving day. I understand that mistakes happen, but moving is already time-sensitive and stressful, and equipment that is reserved ahead of time should either be guaranteed in the truck or clearly communicated before pickup. The lack of communication and the complicated return instructions made the experience much more difficult than it needed to be. I would recommend better inventory checks, clearer communication at pickup, and a simpler process when reserved equipment is missing.
ARIANA C
Columbus Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33607
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It’s a nice setup. Gas station. Easy to pick up park and return.
Robert TStarted with no gas and after you tried to charge me $46 in gas. Would never use again
Daniel GI was very disappointed because you had sent me to a new location after I have reserved a truck with a different location. The only thing I was supposed to get a discount for going to a different location, but I also got overcharged on gas when they say, I didn’t fail which if you look at the gas, it was correct. Also, it was at a gas station that I picked up this truck one worker and I had to wait almost an hour to try to get a truck tablet was not working and it was just a complete mess. Terrible service.
EDGAR CI was asked to change my pickup location to this site for a discount, so I agreed. When I arrived, I was asked for a truck number, which I didn't have. Was told to look in the app. Had to download the app, and it kept giving me an error. I asked the gentleman if he could please pull it up with my reservation number. He huffed and then went into the back to get a tablet. After this, he was very nice but had to call another person for me to get the truck. He was obviously understaffed and stressed. When I returned the vehicle, I took a picture of the mileage/gas level,l and I had filled it up to the same mark. I showed him the pictures as he was too busy and couldn't leave the store to go check. When I got home, I received my invoice and was charged for both a gas service fee and a fill-up charge, which was as much as my total rental. Was not an ideal rental situation. The truck was fine and did its job.
Christopher A