I was 30 minutes late returning the vehicle I used and was charged for 4 more hours plus an additional insurance fee, plus put more gas than I needed to. I don’t think that’s right being the vehicle wasn’t being rented out, as there were other vehicles in the parking lot.
Robert G
Kero Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33602
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Customer Reviews
- 3.5 Average Customer Rating
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Have a handtruck and protector mats
Carlos CDon't have a clue what they doing charge $145 for deposit I've never paid a deposit for a u haul added insurance after I told them no charge me $30 for 3 gallons of gas after I refilled the u haul there never gave me a receipt I was told I would get it via email because the guy there didn't know how to close it out just worse experience I ever had with uhaul
Theodore WTrailer had debris in it, rocks-pottery pieces-Twiggs and branches, staff didn’t understand what I was renting, tried to say I rented a different trailer than what I needed when we went outside to hookup trailer. Then tried to tell me I was wrong, after I educated them that I rent weekly and have been since January from another location they hooked up the trailer. When I returned the trailer they did not check the equipment in and I received a legal action notice via text from U-Haul which stating I was being held responsible for the trailer not being turned in. This prompted a phone call to U-Haul to express my concern and frustration towards this location and how I will not be back to rent from here and will really appreciate that U-Haul does a better job in supporting their partners that they let host and represent their brand. I have never had an issue from any other location but this has swayed me as I am seeking other means to rely on in the future for rental needs.
Bryan JThis location is kind of sketch. When we first arrived, the doors were locked. The man working was on smoke break, he was on the phone the whole time and didn't bother to get off the phone while helping us get the truck. He didn't speak English very well. I'm glad my husband was with me, I definitely wouldn't have felt comfortable here by myself. Returning the truck, was a woman at the front who also didn't speak English. She just took the keys and gave a thumbs-up, she didn't even ask our name. We asked for a receipt and she said no. So, feeling very uncomfortable (what's stopping her from saying we didn't return the truck?) we called customer service to inform them that we did return the truck. Overall, this location felt very uncomfortable.
Dominic A