Linda is amazing
Angela Z
United Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tarpon Springs, FL 34689
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location itself was just fine. I had a HUGE issue with using the online system to pick up the truck that I had reserved the day before. Each time I tried to get into my account (which I did create), it kept telling me that there was an error and to try again later. I kept trying to get the online system to work through my email and the app and kept running into the same issue. I was sent a one-time code to verify my account (5 times) and it kept saying the code was invalid. I used the live chat and even tried to get a callback. When finally called by Uhaul, it kept putting me on hold with elevator music, then just said "Goodbye" (again 5 times). It took me almost an hour to finally get a human being on the phone to assist me in getting the code to unlock the key to the truck. I was on a specific time schedule and was late for my next appointment due to the delay in getting the truck. I did finally get a human being to answer a number I found buried on the website, and he completed the process that I was trying to do online. I was told by the person assisting me that I would be issued a $50 credit to my credit card for the inconvenience. I'm waiting to see if that actually happens. I will never use Uhaul for any future needs as the online system is NOT user-friendly at all. Technology is not always better than actually having humans doing the job.
Christine CMy only issue is with the vehicle not the staff and the overall efficiency that Matt provides I understand he has his hands tied, working with the equipment that UHaul provides for him at his facility. The truck provided, is dated and needs some basic maintenance. Matt runs an efficient operation and provides quality assistance to his customers.
EDWARD BMatt does a great job of providing the right equipment for the best UHaul experience. Efficient and professional.
EDWARD BThis location is super convenient to rent trucks from. I really like the staff and I have a storage unit here as well!
Diane G