Key was not available, I had to call for support.I lost 1 hour.
Jose B
Elvis Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Taylors, SC 29687
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Customer Reviews
- 3.0 Average Customer Rating
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The sign on the building stated the closing time as 6:00 PM. We arrived at 3:00 PM and the office was closed. We called the listed phone number and reached a person who told us where to park the trailer, but that location was blocked by a pickup truck. After the owner moved the pickup, we were finally able to back the trailer into a very narrow slot. No one was there to help me remove the trailer from our hitch, so my wife had to stand on the back of the trailer as a counter balance, and I was then able to lift the trailer’s coupler off of the hitch.
Geoffrey BLet me drop off at the location I selected rather than this stand-in. The location I originally chose was more conveniently located and had more amenable hours than this one. After-hours drop-off was smooth, if exacting, but I would've preferred to talk to a person through the process.
Benjamin FTwo guys moved our items and were kind, but damaged some of our items. Couch (less than a year old) has a tear on the top, toolbox (less than 6 months old) has multiple scratch and dents, chair legs are bent from a drop (less than 2 months old), and floor in new home has 2 scratches. When I called the owner, Shawn, he spoke over me and made me feel very uncomfortable asking me multiple times about a 5 star review. After more inspection and seeing additional items damaged (chair, floor, toolbox), I called and he was disrespectful, called me a liar and spoke down to me. He said he didn’t charge me $70 for the last hour, but $70 doesn’t cover the repair or replacement of these now damaged items. I would never do business with this company again. He was disrespectful to the 2 movers as well and I hope they find alternative employment.
OTTO CI had to park off the property even though there was plenty of parking. The trucks were tall but did not have a step to get in and out and my senior Mother almost feel out every time trying to exit, making it unsafe. I also struggled to climb in and out from the truck. The address changed AFTER I booked the reservation causing at least 4 additional miles. It was a poor experience from start to end. While I have always used Uhaul in the past, I will rethink using Uhaul in the future. This location will never get my business again
SONYA W