Terribly long process to just get the key. Snippy employee at drop-off. Hard pass using this company again.
CULLEN M
McClintock Elliot Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tempe, AZ 85284
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The attendant and process went smoothly. When we asked to upgrade to another truck, the modification also went smoothly. The overall price for thr services was awesome.
JOHN JRecommendation: Allow customers to complete all required setup and verification steps within the app before arriving at the pickup location. Rationale: I attempted to complete the setup in advance, but the app restricted all actions until I was physically in the parking lot of the gas station. This limitation caused unnecessary delays — it took an additional 30 minutes to upload my driver’s license and enter user information while on-site, which was far from ideal. I already have a confirmed customer profile from prior rentals. Suggested Improvement: Enable users to upload their driver’s license, verify identity, and input all profile information ahead of time. Then, upon arrival, the app can use geolocation to confirm the user’s presence and prompt for final steps such as taking photos and retrieving the key.
STEPHINE KTruck bed was a bunch of particle board instead of metal. Inside of truck cab was filthy - I don't think it's been cleaned/sanitized in a very long time.
Caitlin HFor oneI was over charged twice the amount for 4 miles. Took to my apartment and found out it was to small for my load. So, returned it right back. Never used the dollies and I had requested 1 dozen moving blankets and only got 4. Could barely understand the clerk and he did not offer to help take out the dollies.
Kanisha M