This is a horrible location to pick up and drop off rentals. The key drop off box was completely broken. The lock of the box had been drilled out. The building was filthy and looked deserted. The owner/employee was not there during posted business hours. If we would have known the state of this location, we would have not used it. We ended up leaving the keys locked inside the truck. I also called and spoke with a UHAUL representative at the time of the drop off and told her the state of the place and the situation with the time of drop off and the broken box. I took pictures and emailed them to the representative as well.
Bryan S
Jerrys Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thomaston, GA 30286
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Customer Reviews
- 3.0 Average Customer Rating
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I was very impressed, helpful staff. U-Haul services hit right! Thank you and I will highly recommend to friends and family.
ANTHONY KI had to clean the windshield before I could drive , the truck was dirty , and none of the equipment I ordered was in the truck.
Kevin NI was very satisfied with this drop off location and wish there were more like it ;) I wouldn't dream of trying to improve what's already fantastic! Thanks U-haul!
DOMINIQUE CThis place was a run down car joint. It was closed when we got there. Had to do the online drop off. The location charged another $50. The app wouldn’t load the photos I had to take in order to proceed with leaving the truck. I had to call customer service which took 20 minutes for someone to answer. Finally he had me email him photos to complete my dork off. I’m definitely going to look into a different company next time.
Alison K