I went to drop off the truck on Sunday afternoon. The location was closed. I followed the prompts sent to me by U-Haul. When I came to the part to verify my location the prompt couldn't locate my location. The prompt wouldn't operate without being connected to the internet. I was in the middle of no where and there wasn't an internet signal. I had to call customer service and return the truck over the phone. The whole process of returning the truck took over an hour. It should of taken 10 minutes. I was very dissatisfied with the whole experience.Steven C.
Trailer Rental & Towing in Thurmont, MD at Complete Auto Diagnostic
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Thurmont, MD 21788
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The customer service was Great!!!!RHONDA S.
Box truck had a leak in it somewhere. Talk to pickup location who sent me to claims who sent me to roadside assistance who was going to take up to 30 minutes to get back to me on a eta of a truck when I was sitting in a parking lot looking at 5 trucks.Rich H.
When your hours claim you are open. Be open.Matthew B.
It was easy and hassle free. Nice business.SUMMER R.
I was charged for furniture pads that I did not get. I was charged for a dolly that I did not get. I was unable to pick up my truck at the correct time. I am very frustrated!Erica M.
Outstanding service!DONALD B.
Everything was wonderful and seamless. The gentleman who took care of us was fantastic to work with and incredibly courteous. Overall a great Experience!JAMES M.
Very bad cell service which made it impossible to complete the dispatch process online. Ended up with someone on the phone in Baltimore that was able to release the truck to us.Eric B.
Champ and his wife were so welcoming and great to work with! Truck was ready to go and I will definitely recommend his business to my family and friends!!LAURIE B.
The dispatch center scheduled a 2:30pm pick up time for the vehicle, but we had to wait an hour for the rep. to get back from lunch. Perhaps dispatch should confirm p/u details with rep. before confirming with patron. Then, when were running late to return same vehicle, we were told that we would have to pay an additional $20. Perhaps we should be credited the late "at the end" fee since we had to wait an hour at the beginning? Something to consider. The 10' box truck was in good shape and was perfect for the job we had to do. The rep. Was professional and courteous. We will recommend to others with similar needs.Steve H.
The truck I ordered was not at the location. Cost me more for a truck I DID NOT NEED WHAT A SHITTY EXSPERENCE!!!!!!!!!!!!!!!!!!!!!Thomas T.
This was the 3rd location we were switched too after the first did not have the equipment and the second did not set up truck for mobile pickup..we drove 30 miles to get to an hour after out scheduled pickup time...then had to drive 30 miles back to where we needed truck..Verizon cell service was very poor at his location and the mobile pick up took way too long...would be nice if you could take care of uploading identification etc beforehand and simply verify easily when on site. Truck can was not clean....coffee spill on dash and not swept out.Peter S.
I was told i needed to take an extra trip to a uhaul facility to have my auto transporter removed then back home to unload truck....this extra trip made my unload time longer. I was therefore one day late for return and was charged an additional 80.00 fee. I think uhaul should give those of use who also rent an auto transporter an extra day at no charge.Tom M.
great servicewilliam K.
This location had no Wi-Fi signal and I was having a lot of difficulty getting a signal from my carrier. I have Verizon and always have a great signal. If this location is a dead spot for cell service, you need to move the location. Otherwise, you shouldn't offer mobile only pickup.Nicole W.
Would like to have picked up the pull along closer to our home-had to drive 40 minutes to do so.Brian S.
It took 45 minutes to get my rental because he could not figure out how to print the paperwork.Mellisa W.
Beat uhaul experience i have ever had.Nicholas M.
Champ was a great help. Easy transaction. Thanks.Kenneth K.
Use them often and always an easy and friendly transaction!Sam T.
Champ was super helpful and a pleasure to deal with again!!!mike O.
The inside of the cargo area wasn't very clean. It wasn't horrible, but it wasn't as clean as the other van I'd rented. The location was ok, Check in was long, and part of my reserved items weren't there. The Rental guy was SO NICE though, and didn't charge me for the pads, because he only had 4 instead of the full pack I'd ordered.Jennifer R.
Excellent service!!!John J.