Ensure that the vehicles maintenance is maintained. We received a vehicle and the battery was no good. We had to call a toe truck company for a jump and it was a huge inconvenience. No Dollys are available at this location either and it doesn’t specify that or as customers it shouldn’t allow us to check out the items online if they are not available at the location(s).
DEJAUNIQUE L
Hard Drive Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tolleson, AZ 85353
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Customer Reviews
- 4.0 Average Customer Rating
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Agent Jay was very helpful and professional.
Christopher PKey in pickup box was NOT for my truck. Took four calls to U-Haul and over an hour wait -- in the sun -- till the situation was remedied. Please note - Felix Pena, the Area Manager, was the only saving grace - HE is awesome and needs to be commended for the job he does. As for "Hard Drive Automotive," they should NOT be a U-Haul location.
JEFFREY CThe alignment on the vehicle was horrible both empty and loaded. If a customer states that there truck is lifted and definitely if they say there tires are larger than average, inform them what the dollys straps maximum tire size is instead of just saying "that's fine" and continuing to only go off of stock information. Don't add in additional things that the customer specifically said they don't want.
KORY LThis location is in the middle of nowhere with no proper office. When you arrive, the guy watches from a distance and calls you, which came off as creepy. I was given a van that was almost out of gas but was asked to return it with a quarter tank and promised a $16 credit which doesn’t make sense given today’s fuel prices. As soon as I drove off, the low fuel warning came on. Since I was moving and couldn’t keep stopping to refuel, I filled it up to full. When I returned it full and asked for a fair refund, I was told “it’s not their policy to refund for extra gas”. Is it their policy to give customers vehicles that are nearly empty? Makes no sense. Disputing with my credit card and would not rent here again. Worst UHaul place ever.
PRASHANTH M