Sadly we were let down when the original U-Haul AAA self storage did not have the trailer we reserved and had an uncaring attitude. This is the 2nd and last time we will use them as both times were miserable. Luckily we were able to be accommodated close by or our move would have been ruined. However, more and more these small providers our expecting the customer to lift the trailer on to the hitch. My wife was doing the pickup and is in her seventies. U-haul corporate needs to exert better control over their subsidiaries or provide them with some kind of jack. Very disappointing!
GAIL S
Golf Cars Of Houston
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tomball, TX 77377
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Location difficult to access. They incorrectly documented fuel consumption leading to further follow up and verification.
MICHAEL SExcellent customer service.
RICHARD EGreat service.
PETER ANews to me that the employee was told not to unhook the U-Haul trailer from my suv. I rent U-Hauls yearly. Everyone I drop off, the employee always unhooks the trailer. I do not know how to unhook them, so I’m glad it gets unhooked by employees. But this place was the first. The employee at this location, did unhook it for me. So I appreciate that.
VELMA M