The watch dog was overbearing and too close to the gate where I needed tonget the keys. The lockbox for pickup and drop-off was not next to eachother and instead was on a pole in front. There were no clear instructions that they were separated. Also, they only gave less then a quarter tank of gas.
Lorena G
La Sandia Pottery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85716
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Customer Reviews
- 3.5 Average Customer Rating
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Pleasant experience, highly recommended
mitchal wWas supposed to open at 11am. I waited but no one there at 11.20am. I was able to remotely access the vehicle but no appliance dolly. Had to drive 6 miles to other UHaul location for the dolly and was charged the mileage and gas!! No apology at all when I returned the vehicle. Terrible Customer service!
Philip EKey pickup box wasn't obvious. I parked near the trucks so didn't find it near the trucks or the drop box. The guard dog barking for 30 minutes in my face while trying to find the keep and verifying the truck with pictures was traumatic. Very unpleasant and stressful. Truck had racist graffitti on the side. I had to cover it up with paper and tape because it was embarrassing to drive around in it.
Melissa DThey gave me to wrong dolly. The trucks were tagged on and the dolly and pads were just thrown in there. Not folded neatly or in the bag. Just tossed in there like they were in a hurry. The dolly wasn’t even secured to the metal plates. So it was sliding every where.
Andres I