This review is for my overall experience with Uhaul, not just this location. From booking to return, this was an unacceptable and frustrating process. I could not have my pickup and drop off locations different, even after calling customer service and requesting this specifically. When we checked in to pick up the truck, we could not certify my other driver because Uhaul's app refused to accept his name as accurate, even though it matched exactly on his license. The dolly we ordered with the truck was not present, I marked it on our check in form on the app, and was still charged for the dolly. The truck reeked of cigarette and had ash on the seat. During the return process, I was not able to see our drop off location easily on the app and didn't realize the drop off location had changed from my requested location to the original location, causing a frantic drive back across town to drop it off at the Chevron. There is a fee associated with dropping the truck off at the wrong location. I am a young, tech savvy person, and I had such a frustrating time trying to navigate Uhaul's website and app. I cannot imaging how difficult this is for others when things go awry.
Courtney S
Chevron Gas Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The young lady who helped me was very friendly and knowledgeable
Barbara Czero customer service. asked about getting a dolly. person behind counter looked up to the sky for a second, then looked me in the eye & said "no don't think so ".......Could you check? Nope
Jay NIt was fine.
patricia wNothing
CHARLES S