I had to go miles out of my way to get truck. Had to get bigger truck, that used more gas. I put gas back to where I got it. I was charged $50.00 for gas. I am a retired military spouse. We used this company MANY times. Never had any problems. Now my husband is gone. Though I made a good choice, for a company to take care of me. Thank you Have a blessed day!! Mrs. Wilburn
ZACHARY P
Associated Technical Support Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tulsa, OK 74131
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Customer Reviews
- 3.5 Average Customer Rating
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Easy drop off big parking lot
Todd NA bad U-Haul hoax? I returned the one-way rental, a 4 x 8 trailer, to the assigned the location on the evening of my arrival, only to find the place closed (it was just before 6 PM and I had hurried my drive to arrive before the posted closing time). I returned again the next day, Sunday. Again, the place was closed and looked desolate and uninhabited with a nasty ‘Don’t Even Think About Parking Here’ sign on a gate to a big, gated lot. Finally, early Monday, wanting to rid myself and my car of the need to drag this trailer everywhere, unable to even park in my own driveway, I returned the trailer for a third, after 8 AM. Again, closed, despite a website that said otherwise. I phoned the number listed on the contract only to get a message from the proprietor saying he was in school until 11 AM and would open after that. I phoned UHaul. After 20 minutes of holding and being sent from one person to another, I was assigned a new drop-off location. When I arrived in this warehouse district, the office door was open but the office interior looked like the scene of a crime with trash strewn across the floor. No one there. I called ‘Hello, hello’ as I moved through the building looking for someone. Entering a room, I was greeted by an enormous Great Dane. Uh-oh. I left in hurry and checked for live persons outside the building. No one. Finally, a young man arrived. Eventually, and with some difficulty, he checked in the trailer and the pads I had rented. So, ultimately, I spent 2.33 hours doing what should have taken 30 minutes. Thanks, U-Haul.
DANIEL NYour service was excellent! I have no suggestions
April CThe checkout process was a hassle because the app wouldn’t work and I had to hunt somebody down at the business to find somebody to check it out for me. The check-in process was an equal nightmare. I tried to check it in about 1030 at night and the app again was not working. It was saying I drove 72,000 miles. I had to go inside of a dark warehouse to find somebody working to help me get it checked in and where to put the keys at and then I got charged $20 for it. The gas hand was on the exact same spot that it was when I got it And I got charged for gas as well. The entire ordeal was completely unprofessional and costly in ways that I should not have had to pay.
Sarah D