Well when I arrived there was a young man there that wasn't authorized to do contracts. He did help me hook up my trailer. I had to show him in my cellphone that I had a reservation and I completed it and showed him where I paid for the auto transport trailer. I asked where was the person running the location and he stated at home. The trailer had a broken strap on the right side and if I didn't use one of my straps I would have been transporting the car to GA with one tiedown. If I were stopped in route to GA or in Alabama, I could been cited for improper vehicle securement for hauling a vehicle less than 10,000 lbs with one tiedown which requires 2 working tiedowns. I took a picture of the broken strap as well. When I arrived at Blue Sky the lady Reshunda told me that she didn't even she where I picked up a trailer or any reservation for one. I showed her my reservation on my cellphone. She was very helpful and even called the actual drop off location on Wrens hwy. She spoke with that gentleman and he said he had no record of a drop off coming from Alabama.Bobby W.
Trailer Rental & Towing in Tuskegee, AL at Tuskegee Swift Services
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tuskegee, AL 36083
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I was asked to pay with a Cash App instead of a credit card. Since I had been waiting too long, I went ahead and did it because I was ready to get home. I had a 12 hour drive ahead of me..edward C.
Uhaul is a company that doesn't care about their customers at all, only the money!! Avoid Uhaul if you can!! Uhaul dealers are con artists!! They'll overcharge you.. Especially Rainsville, AL racist location!!BRUNTAVIUS W.
We had the most disappointing experience with this rental. Not only did the rental location get changed, unknowingly, but after driving a 1/2 hour to the new location (and causing us to miss a scheduled appointment), our rental was there. Uhaul processed payment. We went to the lockbox to obtain the key for the vehicle, and the lockbox was empty. I had to pay for the rental and there it sat all day. I could not leave with it because I had no key and there was no representative on site. I am completely dissatisfied and would absolutely NOT recommend this service to another.Nicole B.
Military Discount would be nice but I do understand your SOP.WILLIE J.
Great Experience after a LONG hard drive!!Gabriel G.
Made a mistake in my reservation. Needed equipment change. Team helped make that happen. Thank youKevin T.
I prefer my trailers to not have dirty diapers in them. Also the U-Haul system is very slow, and crashed at the location. The people were very niceMichael B.
mobile system was very good and made it easy for both parties. Thank you.John C.
The owner was not there at my schedule time for pick up. I had to wait an hour. The truck was not clean nor did I have all my equipment. I just took the truck as is because I was already late.Antonio M.
Extremely nice and professional. The gentleman hooked up the trailer and helped me guide my car up onto it. With respect to the service industry, he is one of the best people I've ever had the pleasure of meeting. I cannot overstate how happy I am.Peter S.
Wonderful customer service! will make this my pick up location!!Michael B.
Same as aboveyolanda C.
Get ur crap together without an arial manager having to do job for u....Christien D.
No lock box for after hours drop off. No sign or anything regarding information. Please provide a lock box for rental returns.Patricia B.
Your customer service is the absolute worst. I rented a 5x8 trailer for my son. He was coming from Atlanta to Auburn, Alabama to pick it up, then move items to Decatur, Alabama. Your agent gave me the address to pick up the trailer (1301 Opelika Rd) which worked great (on the way from ATL). So then I get a call this morning telling me that the trailer is in Tuskegee, AL (20+ miles past where he is headed). Do you not have a computer that tells you when and where trailers are available? You might want to consider investing in software that would tell your incompetent representatives that a particular trailer IS/IS NOT available on a certain day. I talked to your Alabama manager, who is also completely incompetent, and she was no help. I asked her to transfer me to the national manager, which took me back to 800-GO-UHAUL, which was also useless. I WILL find other options available for the next time I need to move items. You should be embarrassed by this total lack of competency by your staff. Additional info: my son was at the pickup location in Tuskegee at 8:30 (opening time). Your agent showed up at 9:30 to open. I expect some sort of compensation for your total lack of customer care.will W.
Hakeem was great and got my trip started out with a success. The truck was clean and ready to go when I needed it! I would recommend this place to anyone.ALEX M.
Your website is totally misleading and needs to be updated pronto. My pick up location was switched and truck size to changed. I had to call the 800 number to get the right size truck at the Tuskegee location.Joan O.
Make sure the contract is printed out prior to picking up equipment instead of an email attachment so the out miles and in miles can be agreed on. My mileage for this rental is way off.Cecilia J.
nothing *****Jason M.
Very easy to deal with. Great customer serviceVANCE B.
Men went out of their way in the pouring rain to assist us. I was EXTREMELY happy with my experienceCLAIRE S.
Continue growingvenezella H.
Every thing was great. Great customer service, friendly staffdebra M.
Good customer service!Ronald W.