I notice that you didn't ask me about the service from corporate? That was extremely disappointing. 1. You changed my pick-up date without my permission. When I asked the local rep, he stated that you rented the truck for the morning. 2. You approached me about taking a trailer and then after I agreed said, thanks but no thanks. 3. You charged me for an extra day when the truck was returned on a Sunday a few hours after the deadline. The drop off location is closed on Sunday and no one was going to prep the truck or re-rent the truck. I wasn't aware of the deadline. 4. You charged me for 1 gallon of gas, even though I filled it to the 15/16th level two blocks from the drop off location. 5. You increased the rental rate by approximately double during the contract period.
MICHAEL H
Superior Gloss Tyler
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tyler, TX 75703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent service!
BILLY NAnother customer in front of us had been sent to this location to pick up a truck that wasn’t there. The manager did well to find a truck for the customer. The trailer I had was good but the exterior paint was peeling off. Overall good experience.
JEFFREY CTRUCK GAS TANK NOT FULL. ONLY DROVE IT 10 MILES SO DIDN'T ADD FUEL, AND CHECK ENGINE LIGHT CAME ON WHEN RETUTNING.
LEO MNo one was at the office and it was supposed to be open until 5:00 pm. It was 2:30 pm.
DELTON B