Scam from Uhaul, adding charges to rentals like the 25 dollar cleaning fee, literally used the truck to move 3 big boxes, and got hit with a cleaning fee. Will not ever use Uhaul again, it is a scam with all the hidden fees. No wonder the BBB rating is 1 star and lawsuit is building against them.
Jeffrey R
Sharon Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tyler, TX 75705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very easy process and the staff were super nice and very helpful.
CHARLES CNothing to improve. Very friendly service.
KEVIN PThe staff was extremely rude and unprofessional. The interior of the building smelled strongly of mold, and the carpet and insulation appeared old and unhealthy—creating a sickly environment. One woman wore a face mask while speaking, which made communication feel cold and dismissive. Even during difficult times, courtesy and clear communication matter, and this was completely lacking here. Overall, the experience was uncomfortable and disrespectful.
VINCENT CMake sure you have up front pricing. This $20 rental turned into $185 plus gas. Crazy high for 1 day!
Kenneth B