The staff was extremely rude and unprofessional. The interior of the building smelled strongly of mold, and the carpet and insulation appeared old and unhealthy—creating a sickly environment. One woman wore a face mask while speaking, which made communication feel cold and dismissive. Even during difficult times, courtesy and clear communication matter, and this was completely lacking here. Overall, the experience was uncomfortable and disrespectful.
VINCENT C
Customer Reviews for Sharon Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure you have up front pricing. This $20 rental turned into $185 plus gas. Crazy high for 1 day!
Kenneth BNothing. Everything was excellent!
Jose MAmazing staff
DRAKE Gexcellent customer service
Alan PI tried to use the mobile app so I could pick the truck up early but after an hour and 1/2 with not getting it to work successfully and working with the online agent, I still had to go in and wait for them to open to assist with the rental. I love the concept of the app but it doesn't seem to be up to speed for regular use as of yet.
Roberta MThe location was in a rural area, with spotty internet service. The location was not manned by a live person on a Sunday. Therefore, I had to call for assistance with the online self-check-in process. However, the U-Haul representative patiently assisted me thru the process. I was able to successfully process the truck and trailer back in, lock the vehicle and trailer, and drop the keys off.
Ramona MGreat place to rent from, large unit, super friendly staff! Definitely recommend them and would use them again if the need arises.
Joe R | Overall ExperienceVery easy process to drop off.
Ella RThey charged me a surcharge for fuel even though I brought the vehicle back with more fuel in it than where it started. I even have the receipt for the fuel I purchased.
Tommy LAmazing and outstanding customer service. Thank you!!!
Rebecca EThank you
Anika J | Overall ExperienceStaff is GREAT! Very helpful.
scott g | Overall ExperienceI was sent the text to drop off the truck and the link sent me to the wrong address. Now I’m being charged for the extra miles. I went off their link cause I moved to a town I do not know. Their link took me on the completely different side of town.
Steven DThe left brakelight has a short circuit, but otherwise everything was great.
Katina MI would have appreciated if they had actually updated their hours to let people know they were closed on the dropoff day I selected.
Hartley CThe person there was great!
Marc MThe person there was great and very hopeful
Marc MSharon was super nice and very accommodating. She allowed us to drop the trailer after hours, and even left the jack so we could easily unlatch the trailer from the hitch. Keep up the good work.
Lori IThe lady at the location was very helpful and out going she helped me even though it was pouring raining would definitely rent from there again
Scott AStaff very helpful, professional and kind.
David BThey checked the trailer in Friday morning. I dropped the truck off after they closed. Since it was July 4 weekend, it didn't get signed in till Tue. But they back dated it and everything was great.
RICHARD KThe rachet on the auto transport was faulty but the staff at Sharon Storage (Stacey and Kim) were very helpful in getting me another auto transport at a different location although it was out of my way, I appreciatd their kindness. However, my experience upon delivery of the auto transport and truck to my final location was not pleasant. I was accused of not returning the equipment to a certain location, although I informed the staff at the pick up location that I would return the equipments at a location closest to me at my final location. While the staff at Sharon Storage was very kind and helpful, my overall experience was horrible. I had a leaky valve during the trip and poor customer service when I called in to report the leak. I had to wait over an hour for someone to return my call.
KEITHA PThey were so helpful in a crunch.
VICKIE MThe best uhaul rental I’ve used. Sharon Storage was helpful in renting a trailer and setting up for travel. Several suggestions for loading the trailer and making sure the trailer was safe and Not damaged.
MARK CGreat place! Great people!
Randell F | Overall ExperienceOutstanding customer service!!
J CService was excellent. Thank you!
chakeva sI had damage to my front bumper when reversing my car off of the tow. I submitted a claim to have this covered. The woman who was there had never removed a car from a car tow and I believe if someone was there who was more experienced then I would have no damage. She was very nice and helpful, but as long as everything is covered then I’m okay.
GEORGE LAmazing place and an amazing worker!!!
JEFFREY BSignage for location
danita eThe truck had not been swept out or cleaned on pick up. Also, it was not full of fuel as was said at pick up. It was at 7/8. So I ended up having to put out more money than I should have on fuel as I topped it off before returning it. The reps were excellent tho.
chrystal lThe location was convenient to where I was in the area. However, I experienced technological issues with the check-in process during the return of the truck after hours (around 7PM) on 7/12/2021. We were at the location outside (in the dark and being bitten by mosquitoes) for more than an hour and a half (after parking the truck) trying endlessly to complete the online process via cell phone, but was having extreme technical difficulty with the process completing. I made several calls to U-Haul for assistance and was able to connect over the phone with someone on multiple occasions, but as soon as they said they needed to transfer me, the call would disconnect or drop at that time. I then had to call again, stay on hold at least another 30 to 45 minutes before I was able to get someone else to assist me. None the less, I was disconnected again when a different person who answered said they were transferring me to someone that could assist me. After making a 3rd attempt and explaining my frustration with the process not completing on our cell phones (we tried several cell phones several times - following the directions provided), and having been hung up on during transfers twice, the young lady who answered was very helpful. She apologized for my frustrating experience with the after hours return truck process and the disconnected calls. She stated she was putting notes on my account that I was returning my vehicle a day early, safely parked the truck, locked it and put gas back into the truck before dropping off the key into the drop box. I also called the number posted at the location and left a voice mail message of my drop off time, name and contact number. I called the following day to U-Haul to ensure everything was completed and it was informed it was. Parking was convenient at this location. The truck performed very well.
RAMONA MVery fast and easy process. Even gives you the option to sell check in trailer to avoid contact with others due to COVID-19.
DEANDREA MNo recommendations, the staff was very friendly, professional, and knowledgeable on what to do. I called them a few days before arriving and they gave me pin point advice that Worked out perfectly. Nothing much to improve here.
RONALD LGood service
JACKIE NDue to COVID-19 I had no interaction with anyone other than over the phone. However, this may have actually simplified the procedure so all went well.
Charles MGreat Service and large parking lot to maneuver trucks and trailers. Storage facility is secure with onsite management.
Jeff CHave people during working hours , i was expecting to find people working there regular schedule 8-5, but I really appreciate that a person in charge came to help me after business hours.
sonia m