I am not happy with service from where I first did the reservation. Witch is the UHAUL on 8500 Sepulveda Blvd, North Hills, CA 91343 This location I DO NOT recommend it for making reservations. My husband specifically told the guy to make the reservation for pick up on Tuesday, May 13, 2025 and drop off on Wednesday May 14th, 2025 cause it was a 2hr move and not a local or next City move. I wasn't able to make the payment online so I had to call the guy at the North Hills location and do everything by phone since I had to call him right before they close. And so I did everything by phone but he (I forgot his name) never told me that as soon as you pay for the truck, your 24hrs starts at that moment until we finish the reservation and saw everything on my email. I couldn't pick it up at 5pm when I was at 2hrs away from that location and plus I had to be moving in the night, witch is not what I wanted and that's why I requested to pick it up at 6am on Tuesday May 13, 2025. By that time I couldn't call back cause the were close and no one will pick up the phone. And so I proceeded with picking up the truck and than I passed the 24hrs cause the place for the returned was closed and I need it a person to inspect the truck to make sure that everything was ok. So I ended up paying more $$ for those extra hours. I hate this cause I felt is a trick that the company or workers do. NOT HAPPY WITH THE RESERVATION THAT WAS MADE, everything else it was ok!
Alexander N
Apple Roadside Assistance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Nuys, CA 91411
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location is great. The attention is great.
CARLOS PThere is no one at this location to assist. Additionally the street is a nightmare flooded with cars and shouldn’t have two way traffic.
Malerie SThere was mud and water in the storage area of the truck. It looked like a potted plant or something broke and it was not swept up. It was also raining that day and water got into the truck which then caused the mud. We had to wash it out thoroughly before we were able to pack our things. The truck was not parked at the address, but was parked a couple blocks down by the street.
Gregory Chave someone there so that i could rent from a person and drop keys to a person. also, and i'm not saying this is this location's issue in particular, but I feel completely ripped off. i drove 3 miles, had to then srive 2 more miles to put gas in the tank because i saw the fuel gauge moved (crazy) and then they had the gall to charge me an extra $40 for a gallon of gas they said i needed. i'm still fighting this. total rip off. a 30 minute Uhaul trip has now become 2+ hours of ordeal. never again.
MICHAEL B