First I had my location switched. I was told there was an office at the new location and that they opened an hour before my appointment. In reality, there is nobody there on the weekends. So then I had to call to try and reach someone. Then they said they’d send a text and call me back after I uploaded my drivers license. This is challenging since there’s poor cell service in the area. They never called back so after waiting for 7 minutes, I had to call them back. Then I find out that the van I’m renting has been left with no gas and it would be left up to me to put gas in it (I was actually concerned that I wouldn’t even make it to the gas station; the gauge read 1/4 tank past empty). Then when I came to return the vehicle, the U-Haul check out process says to park the vehicle “at the lot” at the address of the store, but there is no lot. So then I had to call again to figure out where they wanted me to park it. This was hands down the worst experience I’ve ever had renting a truck from u-haul. I would never recommend this location to anyone (and wouldn’t have picked it in the first place but it’s what U-haul gave me after the place I actually picked couldn’t rent me a vehicle.
Andrew T
Apple Roadside Assistance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Nuys, CA 91411
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe mobile check in was very hard to navigate. The app was extremely glitchy, pictures wouldn’t upload, and the check-in took a long time. Also, there was confusion in his the vehicle was labeled in my reservation vs his it was labeled when I checked out.
Tiffany HInside of truck was dirty, I was told to clean the truck before returning and the back was dirty as well. I only received the truck with less than a quartet tank as well
WILMER SI've used this location 2x within a couple of weeks. First time everything was perfect and seamless. The second time, the truck had zero gas in it due to an increase in gasoline theft. The guy who gave me the keys told me '"Just take it to get gas. If you run out before you get to a station, call me." I then had to pay $40 just to get the gas up to an eight of a tank. Thankfully, I was refunded everything after a couple of phone calls to central Uhaul (not the specific Uhaul location vendor). In summary: It can be super easy, but there's a chance this inconvenience may happen again. I'd say if you have a more flexible day, use this site. Just make sure to take photos of everything, including the odometers, when picking up and dropping off. Also take photos outside of the app for your own records! The local Uhaul vendor site doesn't have access to the app.
SARAH BGet better at customer service
Sergio C