I've used this location 2x within a couple of weeks. First time everything was perfect and seamless. The second time, the truck had zero gas in it due to an increase in gasoline theft. The guy who gave me the keys told me '"Just take it to get gas. If you run out before you get to a station, call me." I then had to pay $40 just to get the gas up to an eight of a tank. Thankfully, I was refunded everything after a couple of phone calls to central Uhaul (not the specific Uhaul location vendor). In summary: It can be super easy, but there's a chance this inconvenience may happen again. I'd say if you have a more flexible day, use this site. Just make sure to take photos of everything, including the odometers, when picking up and dropping off. Also take photos outside of the app for your own records! The local Uhaul vendor site doesn't have access to the app.
SARAH B
Apple Roadside Assistance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Nuys, CA 91411
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Sergio CThey over charged me by 80 miles
Jackie PThe uhaul site was down during check in which is no ones fault of course but the guys at the roadside assistance were great at helping me get the keys. Unfortunately the uhaul was completely on E when we received it and was beeping at us to get to a gas satation ASAP so that was a bit annoying. Also we were missing a furniture dolly and couldn't report it since the site was down, but Debra with customer service was able to refund me and make it right so that was very helpful!!! Overall great experience even with minor hiccups
KARI OBad bad bad
Jacob N