I had charged $75 extra on my credit card with now explanation.
MATTHEW W
Oscar's Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6Z1V3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
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The location was fine. Easy to get the van but communication was difficult. The cab was only 1/2 full so it was difficult to know how much gas to put in. Based on the KMs used, I put in a certain amount of gas whoxhv brought it to the sane about 1/2 filled position. She argued over the amount and it just wasn’t worth it. Paid her extra $5 to make her happy. Just not a good experience.
GITA MNo parking in lot when we returned van. No key drop off after 7pm. Wanted us to drop off keys by 730 am next morning. Charged us 125.00 for cleaning fee. Left van in same condition as when we picked it up. Called customer service and left a message for callback. Called back 3 times and when I followed the voice recorded directions to speak to a live agent got disconnected 3 times. Still out 125.00 and need to get another customer service number.👎👎👎
MAUREEN EI sent an official complaint about my experience. This location scammed me, plain and simple. Hope you can dig into the problem and help me and other customers have a fairer experience with this location.
Paolo RThe previous customer locked the keys inside the U-Haul and they had no way of getting in, so I was sent to a different location and was delayed by 3 hours
JONATHAN N