We were arriving about 25 minutes late. The app said we could be up to an hour late. I tried to use the app to pick up the truck but it didn’t work. I went inside the lumber company. The man said their Uhaul system turns off at 4:30pm. I asked how I was supposed pick up my truck. He said, share a truck. I couldn’t find it on the app. Then he said they were closing at 5:00pm. He told me call the Uhaul 800 number. I went out to my SUV my son was driving. The Uhaul agent on the phone helped me redo my complete the reservation. Once we were done. It was after 5pm the lumber company employees left and locked the fences around the business. No one told us anything about renting the truck before leaving the business. I found the key box. We couldn’t see a Uhaul truck just trailer. We saw a photo of where the truck was parked. It wasn’t at the lumberyard. It said it was around back of the business. It wasn’t it was parked behind an auto repair place next door on a concrete slab surrounded by grass and dirt and it was raining. I quickly checked the truck and took photos. I drove the truck out of the grass lot. I noticed the floor mat the truck was muddy. I was the only one who got into the truck on the trip and both side of the mat was muddy. I got to the hwy and my drivers windshield wiper fell apart. I drove to the loading spot over an hour late. When we opened the cargo door the inside of the cargo area was dirty too. No muddy but dirty. We loaded and my brother in law who was there fixed the wiper blade. It was just hanging from a hook on the wiper arm. Once back on the road I didn’t have any more problems with the truck. I am glad my brother in law fixed the wiper because it rained on and off all the way to our destination. I have rented several Uhauls and never had such poor service, a dirty truck or parts fail. I had marked the truck was clean when I checked it out because I didn’t see the muddy mat until I was up in the drivers seat.
Teri B
The Ferguson Lumber
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Veedersburg, IN 47987
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Customer Reviews
- 4.5 Average Customer Rating
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This trailer is a worn out pile of shit. Upgrade your fleet at some point.
John FThe gentleman there was helpful. The lady from UHaul we spoke with on the phone was helpful. The gentleman from the Crawfordsville UHaul was helpful. Praying the refund department is quick which would be very helpful.
Adrian MI did not look inside trailer until I got it home I did have to sweep a little bit of stuff out of the trailer and clean up what looked like dried soda spilled inside trailer. Other than that, this was a great rental truck. The counter help at the Ferguson lumber Company was excellent!!!!
Mary RWe were disappointed to be charged an "after hours" fee for dropping off a trailer at 1:30pm in the afternoon, even after being told we would not be charged.
James P