This was the worst experience I've had with Uhaul. I reserved online a week in advance and it still took 30 min to check me in at the location. The person working didn't know what to do. I tried calling 3 different numbers of managers/Uhaul reps, but no one picked up. They finally just let me take the truck and leave my credit card. When returning, it took another 15 min to check-out. They seemed to want and reregister me. they then asked me to move the truck to a new location which was different then where I picked it up.
DOUGLAS F
Vernon Hills Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vernon Hills, IL 60061
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I have no problem with the location or the manager. In fact, he was helpful. The problem was the fuel charge. I drove the vehicle for 20 miles, filled gas worth $10, but was still charged $15 extra for fuel. Can someone explain how a vehicle consumes $25 worth gas in 20 miles?
PRADYUMNA SMaybe gas stations rental is not my thing! But the sales person was very helpful with helping to fill out the reservation for rental!!
DANIEL RThe app has way too many steps and took me about 30 minutes to check in and check out. The pictures weren't loading so I couldn't leave until the app worked.
Jadyn AOnestly i had a very good experiencia and clear steps to get my easy Day,..Keep a service like this, and a good service person,thank you.
ABEL M