I rented a 26’ truck for 24hrs . I had use of it for 4 hours it broke down , mechanic came out could not fix it . Had to be towed to my residence where we unloaded it and then was towed away . I was not able to complete my move . I have tried for the last couple of days to get a reasonable compensation and resolution . I am very unhappy with Uahaul and will not be recommending them to anyone for the lack of service I have received . I should be getting a full refund or 75% refund and use of a smaller truck for free for a half day to finish my move . I would like someone from cooperate to reach out to me or u will be reporting this to the better business bureau and anywhere else along with online reviews .
BRENDA F
Specialty Auto Group LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vero Beach, FL 32960
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service was great.. and the truck was clean…
JILL BOffice is modest, but the person at the desk was positive and friendly. Excellent experience overall!
JOHN MThe attention and service was excellent!!
Carolina DI was feel I was overcharged for cleaning and late fee. There was a plastic cup and a small amount of trash in the back of the truck when we received it. The visor didn’t fit and repeatedly dropped down. The vehicle was returned with much more gas than when we started. The contract said quarter of a tank, but it was only 1/8th tank. It was well over 1/2 tank upon return. We returned the vehicle at 2:45 PM. We had scheduled the vehicle until 4 pm, and were advised that the office was open until 3pm. Thus we were not after hours and we handed the key to the attendant. He told us that we only needed to check in online if we were after hours. We transferred only two almost new couches, so cleaning fee is BS. In short, we feel this was a complete ripoff. We will take our business elsewhere in the future and advise our friends to do likewise.
Joel Z