Windshield glass dangerously cracked. The roof had large holes on it that prevented me from sensitive items. It was disappointing!!
Martin F
Neptune Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23451
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Customer Reviews
- 3.5 Average Customer Rating
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The agent was eager to help with the check-in but evidently he either forgot or was delayed because I returned the truck at 8:05 am EDT and didn’t have confirmation of the return until I received my receipt at 8:01 pm EDT after a phone call to customer service. In retrospect I should have just checked the vehicle in using the app. Geofencing prevented me from doing this later after I had left. I had however taken a picture of the dash which showed the odometer, the gas gauge and the equipment number. I believe the customer service rep, who was very helpful, wound up contacting the regional rep to resolve the situation
Colbert DPerson did not do walk through with me at drop off. Just charged me for over mileage ( was given 404 miles on a 475 miles trip) Had a lot of loiters. Not inviting
Michael DFirst trailer was filthy and had a bad tire. Second trailer had a flat tire. Third trailer was clean and had four new tires. No problem with third trailer on the trip.
WILLIAM RWhen we got there on time the owner of the vape shop was using it at the time. Had to wait for him to get done.
PATRICK R