No one at location when I arrived. Called me on the phone and had me open lockbox to the location to get my dolly from inside the store. Had me hook up my own trailer and send him pictures to make sure I hooked up correctly. Same thing on drop off. Never interacted with this guy except on the phone. Very poor service, would never recommend anyone to go to this location.
KEVIN R
QC Wireless Packing and Shipping
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vista, CA 92083
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Customer Reviews
- 3.0 Average Customer Rating
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Super friendly, super helpful for me. I would rent here again :-)
NORBERT HI used the blanket option and there were suppose to be 6 but there were only 5.
ROGER LNo one was in store when I had a question. But that’s OK.
Iris CI made an appointment for pick up and no one was there, the door to the location was locked. I had to call customer service and they had to find someone to get me the keys. I was advised they would credit my rental fee by the guy that gave me the keys but when I called to confirm I was told to dispute the fee on the U-haul app. When I went to check out the truck and complete the information it said I was not able to complete the check out process and I needed to go to the counter to complete it. I was not able to go to the counter because the man that gave me the keys left and locked the door. I was forced to call customer service again to complete all the information. There was also no option to dispute a charge before submitting payment. This location was terrible, but the truck was nice.
Scott D