While I had no issues with this particular location, I CANNOT recommend U-Haul in general, especially in the Louisiana region. On the morning of my scheduled pick-up, U-Haul did not have a truck available for me. I called the number provided (337-313-0139) and explained the situation. The operator put me on hold and transferred me to U-Haul customer service, who then transferred me BACK to the same number. They could only offer to put me on a waitlist—even though I'd made my reservation weeks in advance. After several attempts to reach them as it was getting closer to my pick-up time, I was sent directly to voicemail. It became clear they were avoiding my calls, so I contacted U-Haul customer service. The second operator tried reaching the Louisiana scheduler but faced the same issues. Eventually, he managed to get through and found me a vehicle, but this took over 10 phone calls and was resolved only 2 hours before my scheduled pick-up time. Moving is stressful enough without having to deal with this kind of disorganization. Even though the issue was ultimately resolved, the experience was frustrating and time-consuming. U-Haul of Louisiana needs to improve its customer service, especially when it comes to handling reservations.
FATIMA N
CCLA 447 Walker LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Walker, LA 70785
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was a hassle getting the keys due to the self service function! I was there over an hour on the phone with customer service trying to get it done! Not to mention I had reservations at another Uhaul spot in Baton Rouge that same morning but when I arrived no one answered the door or the many phone calls I made while sitting in their parking lot! Upon renting I was offered a storage unit (one month free) but was never given any information, was never asked or even offered one when I dropped it off! I've been meaning to call but I'm a single mom with a 3 year old who's been sick this entire move! This has been a nightmare!
David DThey were very nice and easy to work with
Jonathan MGet vehicles checked out before renting them out. I had one that went through gas like it was dying of thirst, had an exhaust leak from hell fumes coming in the cab, noisy so loud that I couldn’t even hear the other person in the cab with me
RODNEY SVery friendly, professional and helpful staff at CCLA. The online booking process was very easy & streamlined the entire rental experience.
David S