this was one of the smoother transactions we have had with Uhaul Coopers was on their game for sure! Great Service!
Dave H
Cooper General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waverly Hall, GA 31831
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Wanted to change the payment card at location,so when I told him, he told me i can change it at my drop off location. When I got to my drop off location I was told that i couldn't do that, so I was upset.
VERNON SFortunately, I decided to do a face- to- face confirmation at the pick-up location a few days before my reserved date. The pickup location was unaware of the reservation and didn't even have the trailer on site. Also, they weren't even going to be open on the day I was scheduled to pick up the trailer. They got me in contact with a reservation person who arranged for me to pick up the trailer a day early. When I picked up the trailer, it had wood debris, screws, and nails all over inside which I sent a picture of and cleaned out. The next day, I received an email stating that my reservation was canceled because I hadn't picked up the trailer (which I had) . I contacted the uhaul representative who emailed me, and they said the reservation was not completed by the pickup location. The representative corrected the issue and I had no other issues after that. My experience was aggravating, but would have been far worse if I hadn't been proactive by double checking with the pickup location prior to my reservation date. I would have showed up to a closed business with no trailer. I also question the policy you have regarding the fee for equipment that is returned dirty. Why do you collect the fee, if I'm the one who had to clean the trailer? Shouldn't I get a discount equal to the fee that you charged the previous customer? I'm the one who did the cleaning and disposal.
Chris KThank awesome service
Victoria MStaff very friendly and helpful
John G