This issue is strictly to do with Uhaul corporate. They called and moved my pick up location and truck size 3 times from the original booking less than 24 hours from the pick up time. They also moved it to a location that didn’t have the equipment I ordered with the rental. They also charged me for the equipment the location didn’t have. We’ve used uhaul many times and this was by far the worst experience we’ve had.
Logan O
Kuper Properties
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Weatherford, TX 76088
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Customer Reviews
- 3.0 Average Customer Rating
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Have signage of UHaul rental pickup. Myself and other renter picking up a truck at the same time were confused on the location of the keys. In my rental I initially indicated I wanted a furniture dolly, a utility dolly and furniture pads. None of those were available at this location.
KARYN CCalled two days prior for an auto transport, let the employee know we’d be waiting there Saturday morning as soon as they open to pick up, no one was there even 45 mins after the opening time (10am) so we had to reach out to management to get someone over to that location. Huge inconvenience, we were on a time frame and everything was delayed because no one was at work to help us without the reservation we had made.
Linda MHave an office on site.
Chad EThe location was great in that they remained open late for me. They did not have a dolly or moving blankets though and the area where the trailer was stored was very muddy.
Isaac b