I was to pick up a car hauler at Decolas near Burnsville, NC. They did not have the item. They said it was at another location west of Asheville, an hour or more away. I called and they were closed on Monday, the day I needed the item. I called around and found a toy hauler in Weaverville, about 45 minutes away. The toy hauler worked well and the U-Haul owner was helpful. However, the experience of not having what I reserved (not unique to me) is totally unacceptable and indicates no concern for customer convenience. in the way U-Haul handles reservations. Note; two friends had similar problems.
JAMES C
Browntown Moving Help LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Weaverville, NC 28787
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Was very pleasant. In and out in a few minutes. I would recommend them to anyone.
Willie OOur drop off experience was not good. First, a text sent us to the wrong location: they did not accept trailers. So we had to dirve 5 miles in the other direction to the Monticello Rd. location. This was a do-it-yourself drop off location. So, I had to find the app, load it, make an account, and figure out the process. It all took longer than we expected which disrupted our other plans. There was no one there to help and the signs weren't great. My son and I had to move the trailer into place - luckily we were physically able to do that. If I had been on my own, I would not have. I would never choose to do a self-drop off again.
VALERIE JChristian went above and beyond. He was able to meet me at a time that worked for me and was able to get me checked in and out on the road in a matter of minutes. Great work!
BRIAN FSelf drop off
Jeanne S