Took me 3 hours for UHaul to assist me renting out a 26ft box truck. Earlier today I spoke to a manager by the name of "Becka" & she was very dry with assisting me. The evening of the pickup because of the time it took for the associate there to tell me I was flagged in the system ( when in reality I never owed IHaul anything!!!)))...they did NOT alliw me to make payment for the truck I needed..so they gave me this number to call si they could rekease it..40min later someone answered while i was on hold..by that time uhaul closed then i was sent to another city..which made it more inconvenient)& more time wasted..overall my experience was bad..especially with the female that I spoke to over the phone who claimed to be the manager was not helpful at all..rude..didnt wanna hear me..didnt resolve anything..
Liliana B
AAA Fuels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, TX 77598
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I reserved the truck for an 8am pickup but was not given a lockbox code. UHaul could not get ahold of the shop owner. Make sure your shop hours of operation are followed and accurate. I had movers showing up and the inattentiveness to time on the shop owners part made things very frustrating.
ABRAHAM GHorrible experience. Very poor customer service. Don't ever use this location.
JOE TTruck needs an alignment! The gentleman who helped me out was very rude and talked down to me. I feel like the tricks should come with Dollie’s in general.
Erasmo CNot happy with the service will not return back to rent the U-Haul lack of communication the people at the store where the U-Haul is parked, did not explain himself correctly and just threw me surprises at the end when it was time to make the payment not happy at all
Dora M