First off, i arrived while the place was open but the lady on the phone with uhaul insisted i was there after hours. Wouldn’t help with anything while i was inside dealing with the store clerk. After re-entering my data several times and requiring 3 additional people of contact, i was able to get the truck. I rented the uhaul and it had barely enough gas to get me to the closest gas station. The store clerk said I would be reimbursed for this and never was. Second off, what started as a $19.95 a day rental charge, turned into over 250$!! Through the uhaul app I added a $15 package for protection but was charged 30$ in the end. I submitted an inquiry regarding this and never received contact. And nothing was fixed with this.
TARA R
Ridleys Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Weiser, ID 83672
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing it just worked out
KERRY NThe problem was not the pick up location, I had spent over 40 minutes on the phone with a rep to set everything up for my brother to pick up the vehicle. When they arrived there was no information on file including my credit card which I had given the rep over the phone and I had also set it up online when I made the original reservation. Somehow your systems do not hold the information or communicate it to your locations. The people at Ridleys Market were helpful, but were at the mercy of your system that failed to save my information twice. It just seemed like all the time I spent setting up the reservation was wasted. Hope you can improve your system in the future.
Letty MAwesome customer service! They went above and beyond to try and get the charge for extra mileage reversed.
terri gThe people there were great but your service was not. Your app did not work at all. It said we had returned our truck but their system said it had not so it took way longer than it should. We had the check engine light come on and were told it was ok to drive it another 200 miles. They are not really a U Haul Center and do not have the tools they need.
Mat L