I called the dealer and left a voicemail asking for a call back to determine what size ball I needed on my hitch for the trailer. I never received a call back. I arrived at the dealer an hour after they opened and he told me I needed a 2" ball. I could not see the markings on the ball, but he told me it was the right size. Towing the trailer made more noise at the hitch than I expected. I uncoupled the trailer and removed the ball to find it was 1-7/8". I installed a 2" ball and the noise decreased significantly. Upon returning the trailer I followed the instructions in the app and decoupled the trailer, then proceeded to take pictures as directed. When instructed to take a picture of the cargo area, I stepped on the ramp to do so. Focusing on my phone, I didn't notice the slight downward movement of the ramp as the trailer tipped back with the upper part of the doorframe hitting mre quite hard in the forehead. I know better now, but wish I had been warned of this, or directed to get that picture before unhooking the trailer.
GEORGE O
Budget Appliances
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Chicago, IL 60185
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Customer Reviews
- 4.5 Average Customer Rating
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Easy to drop off!
Amber HAleks was just simple to work with, no fuss, I was in and out in less than 5 mins. Probably the most smooth Uhaul experience.
RYAN CQuick and efficient. Helped me as he was helping another customer on a different matter. He knew my transaction would be quick.
RICHARD AAlex is wonderful, prompt and courteous and the trailer was clean however not well maintained. I must say this is my absolute worst experience with U-Haul... the trailer shook so violently between 15-35mph I thought it would tear off my hitch. I had to accelerate and decelerate more quickly than usual to avoid the shaking and some of my cargo was slightly damaged. This trailer needs immediate attention to prevent further damage to others property that may rent it. It does tow ok once over 45mph but it still shakes somewhat even at that speed but not as severely.
PATRICK M