Making arrangements to pick-up and drop off were excellant. The vehicle was another matter. First parking brake froze and too over 45 minutes to get unstuck. Communication with U-Haul via phone is a waste of time. System continually changed my address and phone number. never gor a call back or test anout assistance. Vehicle drove very loose and hard to keep in lane when empty. When loaded was a bit better but shouldn't be that way -I think...
LAWRENCE K
Pinnacle Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West End, NC 27376
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The lady at Pinnacle Moving and storage was fantastic and helped me at every step of the way. She deserves a 5 star review and a raise!
CHRISTOPHER OThe mobile app pick-up and return process is a little cumbersome and takes time to navigate through. If a live person is the available as an option to pick-up and return , I would chose that option in the future.
ROBERT NLocation did not have knowledge of our vehicle arriving, because we had not done anything to make them aware. Did not know procedure but was led to believe the starting location had made info available to drop off location. Apparently not. Felt that this location was upset with us upon our arrival. Apparently something was missed in this instance as we were greeted with "who are you" and "we didn't expect any vehicle". It took drop off location about 10 minutes to get our information into their computer to process. We had filled to 1/2 tank at Exxon in west end (2.6 miles from Pinnacle Storage). I had driver check gas gage 2nd time while in center office and still 1/2 tank. I asked counter person if they need check and do I pay difference in allowed miles (74) and we went 77.8 making us over by 3.4 miles or $3.40. Counter person stated no I would receive charged invoice in email. When I got the invoice, it stated that tank was at 3/8 full so we were charged an additional $19.12 for 5 gallons and tax on it. If they checked during turn in this would have been rectified before checked in. Don't understand how 1/2 full at gas station and 3/8 full at drop of location.
DONNIE MIf I would have known that this thing would cost as much as it did for so little time wouldn’t have gotten it. Never again.
SAMANTHA G