Hitch lock was worn out and tightened down poorly. That made the entire trailer bounce on my hitch during the travel.. Inside the trailer was clean. The site took my money with an extra amount over the billing price. i have been back 3 times in the past week to get my refund and either the employee is not wiling to refund the full amount and/or the owner is not available and the business is locked. It looks like I will have to absorb that overpayment as soon I will have used that amount in fuel simply to try and find the business open to hopefully get my refund. The one good thing was that the size I needed was available, when I needed it. The overpayment taken and not being refunded is frustrating.
BRENDA J
K&M Petro Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Lorne, ON N0L2P0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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When a booking is made and the location is called prior to make sure they are open. It would be great if they were there. Nobody was there and I spent an hour on the phone with Uhaul and never ended up getting the Uhaul the day booked. Also, the truck was under a 1/4 of gas when picked up in rescheduled day. It would be nice to have a full tank so a customer doesn't have to worry about that in pickup. He asked me to fill to 1/4on return and gave me a $21 credit befor I left. It was under a 1/4(the same as when I left) he made me pay back the $21 on debit. A very poor experience and very frustrating.
Caroline BExcellent customer service. Polite and helpful.
Jamie MThe store clerk was very helpful and accommodating when we returned our truck. It was very helpful that it was a gas station.
lisa fBe nice if was open earlier, to start the day
Jennifer G