Update the trucks and the parking spot are very small
ELEAZAR R
Hasty Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5Y2N5
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Customer Reviews
- 3.0 Average Customer Rating
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I called a hour before i picked up the van. I had to clear off the snow and ice. The van was parked in a tight spot, and with the snow and ice covered parking it took 20-25 min just to get it out of the parking spot which cost me km and gas before i even left the lot. I had to get the manger come out and rock and move the van because I was afraid it was going to slide and hit another uhaul truck in the process, the manger at the store told me i would be discounted km & gas but that was not what happened when i received my bill by email the next day
REBECCA PThe customer service was great and getting a U-HAUL was easy and swift. Thank you
OLUWATOSIN AHave the staff know what they r dealing with and I put $45 in the tank 2 km down the road...........WHY EXTRA FUEL CHARGES , the worker took a screenshot of the dash/exact same fuel level when returned. Actually put in $35 first and soon as I noticed it was still a little off after start-up = went back and put another $10 in . It was a joke in the a.m when the attendant took 25 minutes 2 get my order going/first truck couldnt get the door opened. Terrible experience - then i had the riot act read 2 me when I brought the truck back + was told they missed another booking. Initial response when ordering , was that I could have it all day and I replied "would do my best 2 get it back by noon/1-ish" Asked if they had things locked in afterwards and was told "no" . Went back thursday evening and dealt with a 3rd diff employee trying to confirm and she said 'no problem" if things ran a little long because technically I could have all day. Not a coincidence both said the same thing w/o me prompting them. Disappointing overall - only thing that went right was that the truck I ended up with after everything - actually ran well/wasnt crazy dirty + door actually worked this time.
KEVIN NI’m confused why I was charged a CDW charge of $19.95. I was so tired at the end of the day and I didn’t even know how to even opt out of that charge. I only use the van for less than 20 km and paid the extra charge I really didn’t need to pay. When picking up the van, the CDW charge was not explained to me. If it had, I would have declined. Any chance for a reimbursement? The gentleman I drop a truck off to was very nice.
WENDY M