I was cheated in the sum of over $80.00. When I made my reservation I requested for 20ft truck but I went to pick up the truck I was giving 26ft. I went to see the truck giving to me I realized that it was the wrong truck I had reserved over the phone, as a result I went in to change it to the 20ft I had reserved on the phone. Fortunately for me I was giving the 20ft truck however they failed to changed it in their system to reflect the 20ft truck I had now. Thus, both the gas level and mileage in the truck were off due to changing the truck but not reflected in the system. I am very disappointed and pissed up for cheating me.
UMARU F
Big Brother Home Furnishings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Sacramento, CA 95691
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Customer Reviews
- 4.5 Average Customer Rating
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The locations are fine, my problems are with uhaul as a company. I feel like I cannot post a review bc there is no actual location for the business itself. I feel like I got bait and switched to a larger truck and almost had to pay the price difference had I not noticed that the information the call center gave me was different. I feel like the only information given to the pickup center was the size of the truck and the equipment (only chargeable items), no information was conveyed about the free upgrade bc the size I wanted was not available and no information about the extra free miles I received bc it was not my original requested location. Unfortunately, i didn't notice the miles were not adjusted until we had already left the facility. I will not be using uhaul in the future and I will encourage anybody who will listen to just play more and go to a competitor.
JOSEPH MThe truck was dirty and the windshield filthy. If the location could at least clean the inside of the windshield with cleaning solution it would make a world of difference. If you can see out of the clean window when driving, you wouldn't feel like you were driving in a dirty truck. The passenger side mirror was loose and while driving it would flip outwards not allowing you to see traffic on the passenger side. there was excessive grease on the window joints, and I had to find a tool to try and tighten it down so I wouldn't cause an accident.
MICHAEL FGreat and friendly staff. Very helpful.
Henry JToo far from where I initially ordered the truck. Also the gas tank was empty and it says tire is flat. We need to come back to ask regarding the tire, but they said it just need to be reset. We also put in the gas and asked whether we will get reimbursed since we are paying for mileage , but they said no. I planned my daughter's moving out from her apartment logistically, from the rental pick up , hotel and storage place, but instead I end up driving farther, going back and forth, paid for gas and still pay for the mileage. Not very happy with the service. They should improve the online rental process and please dont modify the confirmed reservation last minute where I dont have choice but to accept it.
edwin s