Came out to meet me when I dropped the truck off. Friendly reception.
Matt A
Uptown Hauling
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westerville, OH 43081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I did not see in the email confirmation that the pickup time was limited and must be completed through the app only, not an in person office. We arrived at 11:45 for our 11:00 pickup and had to call to reset the pickup time. On that call, the rep did not mention that the app was down/slow so we might have trouble finishing the pickup process on the app. I had to call AGAIN minutes later to find out why I wasn't able to submit pictures to complete the check-in process. That rep said they were having trouble with the app running slow so if we had the keys already, we were good to go. Overall, it was NOT a smooth process, the expectations were not clearly spelled out in the confirmation email, and we left frustrated.
Heidi MBob from Uptown Hauling is great to work with. We need reliable options when working with our senior citizen clients/families helping them move into assisted living. The trucks are ready with the proper equipment -pads/dollies. We look forward to working together with future Rosie's House moves. Thanks, Bob!
ALVIN CNo personnel encountered at drop off site as it was closed at the time. The link I received from U-Haul to self return truck was not active, so I had to call the 800 number. Staff both times I called were very helpful and patient. Well done, U-Haul!
Karen B