They switched me to this location. It was 10 miles out of my way. They didn't switch the pickup from human to phone so I had to contact customer service. The gas indicated it was on empty and showed 50 miles to empty so I had to find a gas station right away. Before I could find gas, the truc started warning me about running out of gas. Between being miles of my way and having to get gas, it put me behind schedule.
Kevin C
New Age Truck & Equipment Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wheeling, IL 60090
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Confusing way to find back of building where trucks were located, a lot of moving pads left in back of truck on mom’s attic that I didn’t order/need and had to move around so I could get my own items inside.
ALYSSA KThere was no one there at the location when we went to pick up. It was unclear what we were supposed to do to rent the trailer. I had scheduled pick up at 3pm and arrived a few minutes after that. The person from the store told me later that he closed at 3pm. There was no call ahead of time to see if I could come early or just to inform me of the closing time.
Erik KThe biggest issue I have with U-Haul is not being able to make a reservation for a vehicle at the site chosen. This is the 2nd time it's happend. Reservation 1 to 2 weeks in advance, only to find out the day before your scheduled to pick up the vehicle, it's not available at the location you made the reservation. U-Haul doesn''t care that I was planning to walk from my home in Evanston to pick up the truck and move our daughter to Milwaukee. Now I have to scramble to get someone to drive me to Wheeling, check out the truck to drive it back to Evanston. I could have been in Milwaukee in the same amount of time, not to mention paying for the additional gas for the vehicle. And then get a text asking me to tow a trailer to Milwaukee. No way. How about only taking reservations for the vehicles which are actually available at the location which was requested. If there are no vehicles available, tell me when I make the reservation and I have time to find another truck. Finding a truck last minute is not easy, and U-Haul knows it. Terrible customer service. On the maintenance side, the vehicle I used needed allignment work (pulls to one side) and the brakes seem a bit sketchy. Give yourself plenty of following distance.
Bonar Dplease make the location for pick up and drop off accurate. My original texted pickup was Wheeling, the the last was Arlington Hgts.When clarified it was back to Wheeling. The original drop off was Berwyn At first the incharge person declined the drop off as they are full.He was kind to sense our frustration in locating one that will accept the truck. So he called Uhaul to pick up the extra truck in their location. Finally after talking to Kim with her calm,reassuring voice and words I felt my anger and frustrations dropping off. Kim has healed my emotions with her therapeutec words and calm. Pls recognize her excellent PR asset. Finally pls ask your staff to make sure clients understood the accurate instructions given. Added stress has no place in our busy,challenging life. Thank you for eliciting our feedback and working to improve our business relationships.
Araceli O