It was a minimum kind of drop off spot with just a location and no office. But that was fine as a drop off of trailer is pretty easy.Clayton K.
New Age Truck & Equipment Rental
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Wheeling, IL 60090
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- 3.5 Average Customer Rating
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I haven't used Uhaul in a while, but this place was hot garbage. First, we show up and it's closed. We were able to get in contact with the number on the reservation. The associate, Max Panther, tried to change our reservation. We asked him multiple times that what was on the contract, is what wr wanted. He finally gave up and then said, â€œI have to go check somethingâ€. At that point he hung up on us. Then via text, from a different number, he said we were disconnected and then proceeded to give us the code to get the key for the truck. At no point did anyone come outside (assuming someone was there) to verify any information. It also looks like someone made a poor attempt to sign for me (they just drew a line by my name). This is a pretty poor practice. Will not be using this place again.Kyle Z.
Personnel were very friendly and helpful. Efficient and expedient turn in process.David S.
Inside of trailer looked clean at first and was designated as such. Upon inspection, there was gravel and dirt inside and had to be vacuumed out prior to use. Electrical connector was damaged and had to be repaired to make operable. Requested furniture dolly was not available.John R.
Address was incorrect. Drop box information was in correct.Cynthia B.