Self drop off was easy
Emily V
Stowaway Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitehouse, NJ 08888
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Need a bigger uhaul signage. Easy to miss the location because I don't believe uhaul is associated with Stowaway storage.
Wesley WThe representative at this location was unprofessional and rude and disrespectful. Upon arrival I advised him I had a drop off, he told me to leave the keys on the counter and did not inspect the truck. I asked if I could text an Uber from Inside the location as it was 85 degrees outside. He said, “Do it outside”! I had just driven 277 miles, rented a $400.00 U-haul and unloaded by myself. Probably the worse customer service that I had experienced in a long time! The next day I noticed a U- Haul charge on my credit card for $26.39, I had filled it up on the half way point of my trip to full, paying $53.76 for gas. So in essence, I had left the amount of gas in the truck the same amount as pickup. I should not have been charged but if the representative at the drop off location would have inspected the truck at drop off, we could have had a discussion about what I was told at pickup. That obviously did not happen. I have disputed the gas charge thru U-Haul customer service and just got off the telephone with the very helpful representative, I also provided her the gas receipt, the gas charge on my credit card and a photo of the odometer at pickup. Respectfully request that the employee in question at drop off be admonished as to his treatment of a returning U- Haul customer and be required to attend some remedial customer service training. Thanks for your attention in this matter. Respectfully, Joe Riley 571-581-4711
Joseph RScott, the manager of the site, was very helpful and courteous.
DON VMore light
Andrew T